Terms & Conditions
All items that show as in stock on the website are ready for posting and are processed with the aim to send out to customers within 2 days. At busy times (and because Kate Wakley Textiles is just me, and on occasions our dog Grace!!) the processing time may increase, should this arise you will be kept up to date with estimated processing times, this will not usually exceed 7 days.
Kate Wakley Textiles uses the security of PAYPAL, a third party payment processing company, for all online purchases. All purchases are governed by the high security and protection of PAYPAL. Fore more details please visit the PAYPAL site.
PLEASE NOTE : YOU DO NOT NEED TO HAVE A PAYPAL ACCOUNT TO MAKE AN ONLINE PAYMENT TO KATE WAKLEY TEXTILES.
OUT OF STOCK ITEMS
Items that are currently out of stock can usually be made to order with a lead time of 5-7 days. Lead times for out of stock printed wares such as (mugs, teatowels, aprons and cushions) are reliant supplier lead times which are typically up to 14 days, therefore orders for these out of stock items may take an estimated 21 days. Customers wanting to place an order for an out of stock item/s should initially get in touch via email/contact page for more accurate lead times.
All of my products (subject to printed wares) are made by me by hand using quality fabrics and materials. Due to the nature of handmade and crafted products, some small variations may be observed from product to product. My robotic features are minimal and to that effect the slight variations that may be observed may include slight colour variations, image placement and approximate measurements. What is ensured however is a quality unique handcrafted product.
POST AND PACKING
All terms currently relate to Sales in the UK for enquiries outside of the UK please do get in touch.
In order to be able to pass on the best postage rates, all items are sent via Second Class mail. For orders under the value of £20.00 standard 2nd Class Royal Mail postage is used. Orders over £20.00 are posted using the Second Class Signed For service offered by Royal Mail. Should you require your order sooner than the postage options quoted, please do get in touch to discuss alternative options.
Postage and Packing prices are listed alongside each Item in our Easy Store.
To query any postage rates or for larger combined postage orders please do drop us a message for discounted options.
FREE Postage on orders over £100.00 please initially send us a message so that we can arrange free postage rates.
I hope that you will be delighted with your Kate Wakley Textiles ©2015 handcrafted products. All items are checked and recorded before they are sent
out to ensure complete quality. Please check the items thoroughly upon
delivery. In the unlikely event of damage or loss during transit please contact
me immediately so as the problem can be rectified. If you not completely
satisfied with your purchase we will accept returns so long as we are notified
within 14 days of the goods being received. All return items must be returned
in unused perfect condition together with all original packaging and proof of
purchase. Please contact me prior to returning an item with details of the
problem. Returns should be packaged securely and be sent using an appropriate
mailing service and if appropriate insurance to cover the return items/s. Items
are returned at the cost of the customer, unless you are returning a faulty
product. On receipt I will be happy to offer an exchange, credit note or a full
refund less the cost of postage and packing, which sadly is not refundable,
bespoke, personalised and commission items and those that have been
specifically created to your own requirements unfortunately cannot be returned and are non
I have worked incredibly hard for many years to bring to you a collection of unique and beautiful coastal designs. The copyright of all content including all imagery, text, design and unique product design belong to Kate Wakley © 2015 all rights reserved and are subject to copyright and intellectual property law. All imagery remain the property of Kate Wakley Textiles, should you wish to use imagery for social media and internet use you may do so with prior agreement, full credits to Kate Wakley Textiles ©2015 and appropriate html links are directed to www.katewakley.co.uk. All other uses of imagery and design are also subject to prior approval by Kate Wakley ©2015. Breaches of copyright will be legally pursued.